Shipping & Returns
Delivery times may vary. In most cases, shipping occurs within 3 business days from the time we receive your order. If you want to know specific delivery times for your order, please contact customer service at firstname.lastname@example.org or (651) 488-0115 during business hours.
During peak times please allow additional time for your order to ship to you. Tracking information is e-mailed to you within 24 hours of shipment. UPS ground service usually delivery within 3-5 business days depending on your location. We do not ship on Saturday, Sunday or holidays. Please allow an additional 24 to 48 hours for weekend orders to process.
Additional Shipping Details
- Please note we do not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.
- Tracking information provided when available, usually within 24 hours of shipment.
- You must provide us with a valid daytime phone number when placing your order, as some carriers will require this.
Outside the lower U.S. 48 states
If your delivery address is outside the lower U.S. 48 states, it's best to order by phone @ (651) 488-0115 so we can give you all the available shipping options.
For expedited shipping, it's best to order by phone @ (651) 488-0115 so we can give you all the available shipping options.
Do you ship internationally?
Currently we ship within the U.S. and Canada. Please check back for future international shipments.
Has my order shipped?
We e-mail tracking numbers on all orders usually within 24 hours of shipment. Our estimated delivery time is 3 to 5 business days following shipment.
Can I track my order?
We e-mail tracking numbers on all orders usually within 24 hours of shipment. Along with the tracking number, we provide a link to the carriers web page to assist in your tracking.
My order never arrived?
If you have received a tracking number and your order never arrived in accordance to the shipping carriers estimated delivery date, please contact us and we will assist you in locating your order.
An item is missing from my order?
If you believe that an item is missing from your shipment: Please verify that the missing item is identified on the receipt located on the shipping box. Please note, only items shipped are printed on the invoice/packing list and charged on your credit card. If an item in your order is not in stock, we will notify you via email on the backorder and we will NOT charge your credit card for that item.
If you believe that we shipped and charged your credit card and a product is missing, please contact us.
If you have received the wrong product, please contact us and we will remedy the situation.
Billing & Payment
What payment methods do you offer?
- We accept Visa, MasterCard, Discover, American Express and PayPal.
- Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
- We never bill for credit card service fees.
- You can be confident that your personal and account information is secure with us. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information.
Do I have to pay sales tax?
We charge sales tax for orders shipped within Minnesota only.
I need a copy of my receipt/invoice.
A copy of your receipt/invoice will accompany your order.
We accept returns (less shipping/handling costs) within 10 days from the date of invoice if you are not 100% satisfied with your purchase. Any product being returned must be in new and unused condition (not fired and no mars, scratches or damage). A 20% restocking fee may be assessed on all returns. There are no returns on fuel purchases. Before you return to us you must contact us at email@example.com or (651) 488-0115 during regular business hours and obtain a return authorization number and print this RA# on the outside of the package. No returns will be accepted without this RA#. The customer is responsible for the cost of return shipping and any damage that may occur to the package contents during shipping back to us . Please pack your return carefully and insure it with a reputable carrier (ie. UPS or FedEx).
If you have questions, please contact customer service at (651) 488-0115 or firstname.lastname@example.org